Description based on the Personal Information Protection Act

We have established the following personal information protection policy, established a system for protecting personal information, thoroughly recognized the importance of protecting personal information, and promoted the appropriate handling of personal information.

Management of personal information
In order to keep customers' personal information accurate and up-to-date, and to prevent unauthorized access to, loss, damage, tampering, leakage, etc. of personal information, we take necessary measures such as maintaining the security system, establishing a management system, and thoroughly educating employees, and implementing safety measures to strictly manage personal information.
Purpose of use of personal information
The purposes of use of personal information entrusted to us by customers are as follows.
  • 1. Providing products (including engraving the customer's name, etc.), repairs, and related contact
  • 2. Providing information about products and services
  • 3. Managing contractual relationships with customers regarding products and services
  • 4. Responding to inquiries, etc.
Prohibition of provision of personal data to third parties
We We will properly manage the personal data entrusted to us by customers, and will not disclose personal data to third parties except in the following cases.
  • ・When the customer's consent is obtained
  • ・When providing products to customers (including engraving the customer's name, etc.), repairs and services are disclosed to contractors to whom we outsource services
  • ・When disclosure is required by law
Safety measures for personal data
We take through security measures to ensure the accuracy and safety of personal data.
Disclosure of retained personal data, etc.
When a customer requests disclosure, correction, addition or deletion of content, suspension of use or erasure of retained personal data (hereinafter referred to as "disclosure, etc.") based on the provisions of the Personal Information Protection Act, we will respond promptly after confirming the customer's identity.
To request disclosure, etc., please fill out the following request form with all the required information, attach the necessary identification documents, etc., and submit it by mail or email to the Store Operations Department of our company (Katochu Co., Ltd.) as follows.


However, if our company is not obligated to disclose, etc. under the Personal Information Protection Act or other laws and regulations, or if there are deficiencies in the information provided on the request form, we will not be able to respond to requests for disclosure, etc.
Please note that a fee (1,000 yen per case) will be charged for the disclosure of personal data held.
Compliance with and review of laws and regulations
Our company will comply with Japanese laws and regulations and other regulations applicable to the personal information we hold, and will review the contents of this policy as appropriate and strive to improve it.
Inquiries
For inquiries regarding the handling of personal information other than the disclosure of held personal data, please contact us at the address below. Please use this inquiry form.

Revised on December 28, 2019
Revised on April 1, 2022